Terms of service

1. Who we are

Framework Ready is a trading name of DemandOS Ltd, registered in England and Wales, company number 17351268, registered office 26 North Parade, York, YO30 7AB ("we", "us"). These terms apply when we agree to produce a Carbon Reduction Plan for your business ("you"). The service is for businesses, not consumers.

2. What we do

For each order we produce one Carbon Reduction Plan for one company and one reporting year. We:

• calculate greenhouse gas emissions from the activity figures you supply, using the UK Government GHG Conversion Factors for Company Reporting;
• report Scope 1, Scope 2 and the five Scope 3 categories required for Carbon Reduction Plans;
• set the results out in the structure of the Carbon Reduction Plan template in PPN 006, with an appendix showing the calculation lines and factor sources;
• deliver the plan by email as a Word document and a PDF within two working days of receiving your figures. If your figures are incomplete or unclear we will ask you, and the two working days run from when we have what we need.

3. What we do not do

We are not a verification or assurance body. We do not audit, verify or assure your figures or your plan. We do not collect data for you, visit your premises, give legal or procurement advice, write any other part of a tender, or approve, sign or publish the plan. Nothing we provide is legal advice.

4. Your responsibilities

• You supply the activity figures and you are responsible for their accuracy and completeness. We rely on them as given.
• You confirm that you are authorised to order the plan for the company named in it.
• Your directors (or equivalent) must review the plan, satisfy themselves that it is accurate, approve it and sign it before it is used. The commitments, targets and declaration in the plan are the company's own.
• You are responsible for publishing the plan, for keeping it up to date, and for checking that it meets the requirements of any particular buyer, tender or framework.

5. Price and payment

The price is £299 per plan. We will tell you how to pay when we confirm your order, before any work starts.

6. Corrections and changes

If we have made an error in the calculation or the document, tell us and we will correct it at no charge. If you want to change the figures you supplied after delivery, tell us and we will let you know whether we can update the plan and what, if anything, it will cost before we do any work.

7. Refunds

If we cannot deliver your plan, we will refund what you have paid for it in full. If you cancel before we have started work on your figures, we will also refund you in full. Once the plan has been delivered the fee is not refundable, except where we have failed to do what these terms say or the law requires a refund.

8. No promise of any tender result

A Carbon Reduction Plan is one requirement among many, and each buyer decides for itself whether a supplier has met its requirements. We do not guarantee that any buyer will accept the plan, or that you will qualify for, win or keep any contract or place on a framework.

9. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that, our total liability to you in connection with a plan, whether in contract, tort (including negligence) or otherwise, is limited to the fee you paid for that plan. We are not liable for loss of profit, loss of contracts or business, loss of opportunity, or any indirect or consequential loss. We are not liable for loss caused by inaccurate or incomplete figures supplied to us.

10. Ownership

Once you have paid, the plan is yours to use and publish. The template wording and the conversion factors are Crown copyright and are used under the Open Government Licence v3.0. We keep the rights in our own calculation tools and document layout.

11. Confidentiality and personal data

We keep the figures and information you give us confidential and use them only to produce your plan and to meet our legal obligations. Our privacy notice explains how we handle personal data.

12. General

We may update these terms from time to time. The terms that apply to an order are those published here on the date we confirm it. If any part of these terms is found to be unenforceable, the rest continues to apply.

13. Governing law

These terms and any dispute or claim arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Contact

Email hello@frameworkready.co.uk or write to DemandOS Ltd, 26 North Parade, York, YO30 7AB.