Privacy notice

Who we are

Framework Ready is a trading name of DemandOS Ltd, registered in England and Wales, company number 17351268, registered office 26 North Parade, York, YO30 7AB. DemandOS Ltd is the controller of the personal data described in this notice. Contact us at hello@frameworkready.co.uk or at the registered office.

What we collect

When you send the enquiry form or email us: your company name and company number, your name, your work email address, your company website, the framework or tender the plan is for, your deadline, and anything you write in your message.

When we produce a plan for you: the energy, fuel, travel, waste and transport figures you supply, your company's registered details, the targets and measures you tell us about, our correspondence with you, and a record of your order and payment. We do not ask for card details by email or through this website.

The figures we need are business information, not personal data. Please send commuting and travel figures as company totals and do not send us information about named employees. If you do, we will delete it and ask for totals.

When you visit this website: we do not use analytics or advertising cookies. The company that hosts the website processes technical data such as your IP address and browser type in its server logs, to deliver the pages and keep the site secure. See the cookies page.

Why we use it and our lawful basis

• To reply to your enquiry and to produce and deliver your plan. Where you are the customer in your own right, this is necessary to take steps at your request before a contract and to perform the contract. Where you act for a company, it is in our legitimate interests to deal with you as our customer's representative.
• To keep business, tax and accounting records. This is necessary to comply with our legal obligations.
• To deal with complaints and legal claims, and to keep the website secure. This is in our legitimate interests in running the business properly.

We do not send marketing emails unless you have asked us to. We do not make decisions about you by automated means, and we do not sell personal data.

Who we share it with

We use service providers to host this website, to send and receive email, to store documents and to keep accounts. They process personal data only on our instructions and under contract. Ask us if you would like the names of our current providers. We may also share information with our professional advisers, and with a regulator, court or public authority where the law requires it.

If a provider processes personal data outside the United Kingdom, we make sure a lawful transfer mechanism is in place, such as UK adequacy regulations or the International Data Transfer Agreement.

How long we keep it

• Enquiries that do not become an order: up to 12 months from our last contact with you.
• Orders, the figures you supplied, the plan we delivered and related correspondence: 6 years from delivery, so that we can answer questions about the work and meet record keeping rules.
• Accounting records: 6 years from the end of the financial year they relate to.

You can ask us to delete your figures and plan sooner, and we will do so unless the law requires us to keep them.

Your rights

Under UK data protection law you have the right to ask for a copy of your personal data, to have it corrected, to have it erased, to restrict or object to our use of it, and to receive it in a portable format where that applies. Where we rely on your consent you can withdraw it at any time. To use any of these rights, email hello@frameworkready.co.uk. We will reply within one month. There is no charge.

How to complain

Please tell us first, so we can try to put it right. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection: ico.org.uk/make-a-complaint, or write to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to this notice

We will update this page if what we do with personal data changes, and change the date at the top.